Paula is our administrator and new patient coordinator and has many years of experience in the field of Reproductive Endocrinology/Infertility. In fact, Paula has been with the Center for Fertility & Gynecology since its inception and has personally experienced the struggles and challenges of infertility. (Thankfully, she is blessed with twins who were conceived with the assistance of Dr. Michael Vermesh at The Center for Fertility & Gynecology). Having been a patient herself, with a profound understanding of infertility, fertility testing and fertility treatments, Paula is able to guide new patients through the process of beginning their journey through treatment at our Center. She is highly qualified to address concerns a new patient may have from preparing for an initial consultation, services provided at the center, scheduling/timing constraints for treatment, treatment costs and is available in person, by phone and email to answer most of your questions leading up to a consultation with our outstanding physicians. Paula is compassionate, understanding, knowledgeable and has outstanding communication skills. In addition to performing numerous tasks, Paula has excellent work ethics and plays an integral role in the management of our practice. She makes every effort to go above and beyond with the hopes that each patient’s experience at our Center is a positive one.
Contact information for Paula: Phone: 818-881-9800.
Connie is our front office administrative coordinator who has been in the medical field for 27 years and has been an integral part of our practice for 11 years. She has an in depth knowledge of most aspects of the practice including assisting in medical billing and patient care services. Connie is a native of Santa Barbara, California where she attended Santa Barbara City College to receive her CNA/PCT certification. She has also attended management training, taught by industry leading educators. Connie is dedicated to assisting patients through their infertility treatment and strives to perform all her duties with professionalism and compassion. Her cheery, kindhearted and upbeat attitude bring a breath of fresh air to our office.
Contact information for Connie: Phone: 818-881-9800.
Giselle is our lead nurse and third party coordinator. She has been with our Center since 1999 and has over 16 years of experience in reproductive healthcare as a reproductive nurse. She is a certified medical assistant and with her vast amount of experience, Giselle is able to coordinate all egg donation and surrogacy cycles, involving multiple parties, while following specific FDA regulations and ASRM guidelines. Giselle is professional, extremely knowledgeable, kind and supportive. In addition, her friendly and calm demeanor are a wonderful attribute in making our patients feel at ease and comfortable through a journey that can be complex, emotional and trying. Giselle makes every effort to handle each egg donation/surrogacy cycle with the utmost of care and compassion and is available to assist egg donors and intended parents as they embark upon this journey.
Contact information for Giselle: Phone: 818-881-9800.
Zenia is a certified medical assistant who began her career with our Center in 2006. She joined our team as a shy and reserved young lady and now with 9 years of experience under her belt, Zenia handles all aspects of nursing care with confidence and professionalism. Zenia’s duties include assisting the physicians at our center, cycle coordination, medication administration, injection instructions, prescriptions, phlebotomy and obtaining consents. Zenia is caring, thoughtful and supportive. She feels passionate about assisting her patients as much as possible in fulfilling their dreams of become parents.
Contact information for Zenia: Phone: 818-881-9800.
Tiffany is a certified medical assistant who has worked at our IVF Lab as well as our main office allowing her to handle all aspects of nursing care with confidence and professionalism. Tiffany’s duties include assisting the physicians at our center, cycle coordination, medication administration, injection instructions, phlebotomy and obtaining consents. Tiffany’s positive attitude and upbeat personality make a difference while being treated at our center.
Contact information for Tiffany: Phone: 818-881-9800
Valentina is one of our wonderful front office coordinators who greets patients with enthusiasm and a great smile. She is warm and compassionate while making every effort to make our patients feel welcome and at ease during this process. Valentina is available to assist patients in scheduling appointments, verifying insurance benefits, checking in and out of the office and surgery scheduling. Valentina’s outstanding work ethics and efficiency play an important role at our front desk.
Contact information for Valentina: Phone: 818-881-9800
Ashley is also one of our wonderful front office coordinators who assists in welcoming all incoming patients. Ashley is a certified medical assistant and can therefore periodically assist our back-office staff. Ashley is available to assist patients in scheduling appointments, verifying insurance benefits, checking in and out of the office and surgery scheduling. Her friendly and calm demeanor are a great attribute to the center.
Contact information for Ashley: Phone: 818-881-9800
Donna is one of our financial and billing coordinators. Donna has 20+ years of experience as a billing specialist across a broad range of disciplines including medical, dental, facility as well as within the insurance industry. With Donna’s vast amount of experience, she works diligently to assist our patients with all financial and insurance matters throughout their treatment. Understanding that fertility treatments can be expensive and emotionally taxing, our center has developed affordable, low cost programs in the hopes of reducing the financial burden of infertility. Donna strives to explain each patient’s options clearly and guide them through the process of selecting the program most appropriate for them. In cases where infertility benefits are provided through insurance, Donna works vigorously on behalf of each patient in an attempt to obtain insurance payment for covered services. Essentially, her role is to advocate for patients and serve as a liaison between our providers and insurance companies to ensure claims are properly adjudicated to provide the correct reimbursement. Donna makes every effort to be sensitive and compassionate, realizing the financial stress that can accompany fertility treatment.
Contact information for Donna: Phone: 818-881-9800
Our team, at the Center for Fertility & Gynecology is dedicated to taking care of each patient, both new and returning, like they are the only patients we have. We strive to make that a reality for every patient, in treating them each day and each moment that they are in our office, as our #1 priority.